Terms and Conditions

1. Introduction

Welcome to the Trade Repository, a comprehensive platform including all content contained therein (“Service”, “Platform”), designed to offer accessible, organized, and insightful trade-related information for countries included in the Service. This Service is operated by BlueBlox GmbH (hereafter “BlueBlox”, “we”, “us”, or “our”).

By accessing or using our Service, you (“User”, “you”) agree to be bound by these Terms and Conditions (“T&Cs”), our Privacy Policy, and any other legal notices or disclaimers contained within our Service. If you do not agree to any part of these T&Cs, your only recourse is to stop using the Service immediately. These T&Cs govern your access to and use of the Service and any content, functionality, or services offered on or through the Service.

2. Service Description

The Trade Repository provides a unique aggregation of research, data, and insights specifically tailored for entities engaged in international trade.

Our Service encompasses a wide array of information including high-level country profiles, details on governmental authorities, required shipping documents, procedures for import and export, and relevant legislation and regulations for trading within each covered country.

Furthermore, the Service offers exclusive, copyrighted trade insights and practical guidelines designed to aid in trade operations.

It is important to note that these insights and guidelines are provided as-is, without warranty, and BlueBlox assumes no liability for their application or use in decision-making processes.

Service Package Types

The Service offers three distinct service package types:

  1. Single Country Package:
    • Provides access to trade information for one specific country of your choice.
  2. Country Bundle Packages:
    • Provides access to trade information for a subset of pre-selected countries based on the package selected (i.e. Regional and Major Markets Packages)
  3. All Countries Package:
    • Provides access to trade information for all countries included in the system.
Service Subscription Plans:

The Service offers three distinct service subscription plans with varying levels of access:

  1. Operational Plan: grants access to the following modules:
    • Country Information
    • International Organisations
    • Memberships
    • Authorities
    • Shipping Documents
  2. Legislative Plan: grants access to the following modules, in additional to the modules included in the Operational Plan:
    • Procedures
    • Legislation
  3. Advisory Plan: grants access to the following modules, in additional to the modules included in the Legislative Plan:
    • Trade Basics
    • Trade Development
    • Trade Operations
    • Trade Compliance
    • Advisory Support
Service Support:

Technical Support
For system access challenges and technical support included in All Package and All Plans, our Customer Support Team is available via email at tr-support@blueblox.ch or via the “help desk” through the “Need Help?” function, to obtain assistance with resolving technical issues and ensuring smooth system operation.

Advisory Support
The Advisory Support as featured within the Advisory Plan is defined as “the provision of general guidance and/or answers to questions based on information available within the Service or Platform”.

The Advisory Support varies by the chosen package:

  • Single Country Package:
    • Limited to the Practical Guidelines available in the Platform, Only
  • Regional Packages:
    • Offers up to 30 mins per month of Advisory Support, via Teams.
      Based on the Practical Guidelines available in the Platform
  • Major Markets Package:
    • Offers up to 30 mins per month of Advisory Support, via Teams.
      Based on the Practical Guidelines available in the Platform
  • All Countries Package:
    • Offers up to 90 mins per month of Advisory Support, via Teams.
      Based on the Practical Guidelines available in the Platform

Support Requests
Users can request Advisory Support by submitting their request to arrange a Teams Meeting via email at tr-support@blueblox.ch or via the “help desk” through the “Need Help?” function.

Support received via Advisory Support does not constitute Trade Consulting or Legal Advice, as the scope of the general guidance provided through the Advisory Support service is limited to the information provided through and available within the Service or Platform.


3. Subscription Terms and Termination

The Service is offered through subscription plans which are available on a monthly or annual basis, according to the preference of the User.

BlueBlox and the User enter into an Agreement once the T&C’s have been accepted, either through the signup procedures on our Platform or through a written agreement between the BlueBlox and the User.

Monthly Subscriptions will automatically extend for successive terms of one billing period at a time. Users with a Monthly Subscription have the flexibility to cancel their subscription at any time. Cancellation will result in the termination of access to the Service from the start of the next billing period.

Annual Subscriptions will automatically create a Commitment Period of 1 year from the date of subscription. Upon the conclusion of the Commitment Period, the Subscription will automatically extend for a successive term of 1 year. During the Commitment Period, the User with an Annual Subscription, shall not possess the right to terminate the Subscription or lower the subscription level during the Commitment Period. Cancellation of all Annual Subscriptions will be subject to a 30 days’ notice prior to the expiration of the then current term and will result in the termination of access to the Service from the start of the next billing period.


4. User Responsibilities

By using the Trade Repository Service or Platform, Users agree to utilize the Service and its content for lawful purposes and in compliance with these T&Cs. The Service is intended for use as a resource to aid in understanding and navigating international trade processes.

Users acknowledge that the Service does not constitute Trade Consulting or Legal Advice. Any decision made based on information from the Service is the sole responsibility of the User.

Users are expected to conduct their own due diligence and consult with trade consultants or legal advisors as necessary before making business decisions based on information obtained from the Service.

Users who subscribe to the Advisory Plan agree that the Advisory Support provided through the Platform is limited to general guidance and answers to questions based on information readily available within the Service or Platform and does not substitute for Trade Consulting services or Legal Advice.

Users seeking in-depth Trade Consulting, Trade Mediation, Trade Performance and/or Importer of Record Advisory Support, can enter into a separate agreement with BlueBlox. These services, are not part of the standard Service or Platform offering, but can be made available to Users through entering into a separate Trade Services Agreement with BlueBlox.

For more details on our Trade Compliance and Importer of Record Advisory Support Services, refer to our website www.blueblox.ch or contact us at hello@blueblox.ch


6. Limitation of Liability

BlueBlox provides the Service “as is” and makes no representations or warranties of any kind, express or implied, as to the operation, relevance, correctness, timeliness, accuracy or applicability of the Service or the information, content, materials, or products included in the Service.

To the full extent permissible by applicable law, BlueBlox disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.

BlueBlox will not be liable for any damages of any kind arising from the use of the Service, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. This limitation of liability is a fundamental element of the basis of the bargain between BlueBlox and the User.


7. Data Use and Protection

BlueBlox is committed to protecting the privacy and security of our Users’ data in accordance with the highest standards of data protection, including compliance with the General Data Protection Regulation (GDPR) for Users within the European Union and applicable Swiss data protection laws.

User data collected through the Service will be used solely for the purpose of improving and personalizing the Service offering. We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. For more detailed information on how we collect, use, and protect your data, please refer to our Privacy Policy.


8. Amendments and Termination

BlueBlox reserves the right, at its sole discretion, to modify, suspend, or discontinue the Service or any part thereof at any time and without notice. Furthermore, BlueBlox may revise these T&Cs from time to time to reflect changes to the law or changes to our Service. We will attempt to provide reasonable notice of any major changes, but it is the responsibility of the User to review these T&Cs periodically for any changes.

Your continued use of the Service following the posting of revised T&Cs means that you accept and agree to the changes. BlueBlox also reserves the right to terminate a User’s access to the Service for any breach of these T&Cs, including but not limited to, unauthorized use of our content or failure to comply with subscription terms.


9. Governing Law and Jurisdiction

These T&Cs and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Switzerland, without giving effect to any choice or conflict of law provision or rule.

Any legal suit, action, or proceeding arising out of, or related to, these T&Cs or the Service shall be instituted exclusively in the federal courts of Switzerland, although BlueBlox retains the right to bring any suit, action, or proceeding against a User for breach of these T&Cs in the User’s country of residence or any other relevant country. Users waive any and all objections to the exercise of jurisdiction over them by such courts and to venue in such courts.


10. Indemnification

You agree to indemnify, defend, and hold harmless BlueBlox, its officers, directors, employees, agents, licensors, and suppliers from and against all losses, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from any violation of these T&Cs or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the Service using your Internet account.

This indemnification obligation will survive the termination of your Service use and these T&Cs. This section is designed to protect BlueBlox and its stakeholders from legal claims and expenses that arise from Users’ misuse of the Service or violation of these T&Cs.


11. Contact Information

If you have any inquiries, complaints, or wish to provide feedback regarding the Service, these T&Cs, or any other aspect of BlueBlox’s operations, please do not hesitate to contact us at tr-support@blueblox.ch or phone us at +41 41 755 11 11. We are committed to providing a high-quality service and value the input of our Users.

Your feedback is essential to us in our ongoing efforts to improve our Service and ensure User satisfaction. We aim to respond to all queries and concerns within a reasonable timeframe and resolve any issues you may have in an efficient and satisfactory manner.